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Terms & conditions
PLEASE READ CAREFULLY
The purchase of any travel services offered by Transworld Tours & Travels , Inc., doing business as Transworld Tours & Travels, (hereinafter “Transworld”) constitutes a contractual arrangement between you and Transworld, and represents your acceptance of the Transworld Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. You are advised to check on the Web sites or to request the latest version of the Terms & Conditions from your Travel Agent or Transworld prior to booking your vacation.
Final payment is due 45 days prior to commencement of services, with some limited exceptions as set forth below. Payment of the deposit indicates you have read and accepted these Terms and Conditions.
If final payment is not received by the due date, your reservation will be canceled and your full deposit, including Travel Protection payments, will be retained by Transworld. Transworld is not responsible for canceled land and/or air reservations in the event payment is not received by the final payment date. Payment in full is required at time of booking for reservations made within the final payment date of your vacation (in most cases, within 45 days of departure). For group reservations, Travel Agents should refer to the Group Policy, which will be provided to you by Transworld upon request and is also located in the Travel Agent Portal.
Acceptance on the vacation is subject to presentation of the Transworld Traveler Certificate, which will be available in your final Travel Documents.
Exceptions Apply to These Vacations:
The following deposit and/or final payment dates apply to these vacations. Please see your invoice for more information on deposit and/or final payment dates.Air Inclusive Vacations:
- An additional $250 per person non-refundable air deposit is required for any air booked in conjunction with any land vacation. Air can only be booked by Transworld in conjunction with a land package.
Other Vacations:The following taxes and fees will be added to your trip price if you book an air-inclusive vacation with Transworld. These taxes and fees are dependent upon your itinerary. Please ask your Travel Agent or your Transworld representative at time of reservation for more information.
Cancellations & Cancellation Fees:
If cancellation is received by Transworld before the final payment date of your vacation, your non-refundable deposit and Travel Protection payments will be retained in addition to any airline-imposed fees or penalties. For individual reservations, the following per person cancellation fees apply. Total price does not include discounts, promotions, or special incentives. (For group reservations, refer to the Group Policy.)
Standard Cancellation Fees:
Exceptions to the standard cancellation fees:
For vacations that include a Holland America cruise (vacation codes 8425)
For vacations that include a train (vacation codes 8930/5, 8335, 8960/5, 8355, and 8640):
And vacations that include Polar Bear visits (vacation code 8560):
Cancellation fees may also apply to any additional services, including accommodations, independently supplied services, and optional excursions reserved prior to, during, and after the tour. If flight changes, including flight cancellations and/or name changes, are requested after full land and air deposits are received, revision fees, change fees, or airline cancellation fees will apply (see “Revision Fees” below). In many instances, airline revision or change fees can be up to $250 but in some instances may be up to 100% of the ticket price. Cancellation penalties will be quoted at time of cancellation.
Transworld reserves the right to cancel or reschedule any vacation departure for any reason, including insufficient demand. If a vacation is canceled prior to departure, Transworld' only responsibility will be to refund the amount received for the reservation. Transworld will try to rebook the same vacation with a different departure date, or a similar vacation. For air-inclusive vacations, Transworld will try to confirm air schedules for the selected new dates, subject to availability. Transworld cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Transworld.
Revision Fees:
Any revision to a booking may result in the loss of a confirmed airline reservations or increased airfare which will be payable by the passenger. A fee of $30 per transaction will be charged for any alteration or revision made to a reservation. Additional airline and hotel penalties may also apply and may be up to 100% of the full price. A change of traveler name, vacation date, or itinerary within final payment will be treated as a full cancellation and new reservation; vacation cancellation fees (as above) apply.
Participation:
For the benefit of everyone on your vacation, Transworld reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants. Transworld will not refund or cover any cost or expenses incurred for termination of vacation arrangements due to unacceptable behavior.
Price Policy:
All vacation prices are based on rates (reflecting foreign exchange rates) known at the time of publication and expected to be in effect at the time of departure, and do not include airfare except where noted. Vacation prices are per person, based on double occupancy. Single room supplements and triple room reductions are listed where applicable. Not all accommodation types are available on all vacations.
Prices are subject to increase without notice, subject to the guarantees set forth below.
Once Transworld has received your full deposit for any vacation departing in 2011 that land vacation price is guaranteed and you are protected against any land price increase due to currency surcharge. Any subsequent cost increases are at Transworld’ expense, not including energy cost increases and/or any government tax increases.
Visas & Passports:
You are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed and are responsible for obtaining all visas and entry documents independently. Transworld is not responsible for providing you with specific visa and passport information or documentation, and Transworld cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. Multiple-entry visas are required for some vacations. It is your responsibility to verify all visa and passport requirements. The process for obtaining a visa and/or passport can take up to three months.
Accommodations:
The accommodations listed on the Web site are intended to be used on all departures; however, if a change becomes necessary for any reason, including additional departures on the same date and/or hotel location changes, the accommodations substituted will be equivalent to those shown. Every effort is made to reserve only twin-bedded rooms. Occasionally, some hotels will only provide double-bedded rooms. These rooms will be allocated to couples. Please note that accommodation check-in times vary worldwide.
Carry-on bags should not exceed the dimensions of 12"x11"x6". For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation.
Travel Documents:
Passenger Travel Documents, including e-ticket itineraries, are sent by regular ground delivery approximately 2-3 weeks prior to departure, provided full invoice payment has been received. If available, a service charge per reservation is added for documents requested in advance and/or for 2-day delivery. Please indicate at the time of reservation whether you prefer regular ground delivery or 2-day delivery (2-day delivery with related charges is required for reservations made within 45 days of commencement of services and for delivery outside the continental United States; charges will be quoted at time of reservation).
Refunds:
Please note that any request for refunds is subject to these Terms & Conditions; no refund will be made for unused services of less than 48 consecutive hours, for unused transportation where group activity tickets are involved or for voluntary modifications made by the traveler. Airport transfers are complimentary with air booked through Transworld on qualifying flights and dates. Not all flights or dates qualify. Customers not using the included transfer will not be given a cash equivalent or vacation price reduction.
Safety:
Please be aware that during your participation in vacations operated by Transworld, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Transworld will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While Transworld will use its best efforts to ensure the adequate measures are taken, by agreeing to participate in a tour and/or optional excursions you agree that you will hold Transworld harmless regarding any provision of medical care or the adequacy of any care rendered.
Photographs or Pictures:
Photographs or pictures appearing on the web site should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown on the vacation pages are current at the time of printing and may not reflect the actual tour routing should the itinerary change.
Optional Excursions & Activities:
The air carriers, accommodations, and other suppliers (referred to as “the Suppliers”) (including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing optional activities and excursions (“the Services”) in the area of the vacation itinerary that are available for booking are not run, supervised, or controlled in any way by Transworld. These services are provided by local operators or other third parties that are entirely independent of Transworld, which has no control and has no right of control over the operations of these independent contractors.
Such activities and excursions do not form any part of the product or services sold to you by Transworld or of these Terms & Conditions, even where Transworld suggests particular operators/other third parties and/or assists you in booking such activities or excursions. Your contract for such activity or excursion will be with the organizer or operator of that activity or excursion and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability. Transworld has no liability for any such activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the activity or excursion.
Any advice or assistance on or with any activity or excursion provided by any local representative does not mean or imply that the activity or excursion is sold, supervised, or controlled by Transworld or that any such advice or assistance is given on behalf of Transworld. Vacation participants are asked to check with the operator of any activity or excursion and the applicable Terms & Conditions before booking.
Responsibility:
Group Voyagers, Inc., located at 5301 South Federal Circle, Littleton, Colorado 80123, is an independent company (“the Company”) licensed to market and distribute travel products under the Transworld brand name, and arrange for the vacation services offered on its Web site, including transportation, sightseeing, and accommodations through independent contracts.
Air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint venturers of the Company or its affiliates. All certificates and other travel documents for services issued by the Company are subject to the Terms & Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied.
The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier’s liability to passengers (vacation participants). Where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail, or road carrier or any stay in a hotel, the Company’s maximum liability is the maximum which would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (e.g., the Warsaw Convention, the Montréal Convention for international travel by air, the EU Regulation on Air Carrier Liability for air carriers with an operating license granted by an EU country, the Athens Convention for international travel by sea) in that situation.
After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, the Company will arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by the Company to vacation participants.
The Company reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time.
The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator under the Travel Protection Plan, or any other person.
Any dispute between the vacation participant and the Company directly or indirectly relating to the Terms & Conditions shall be first submitted to mediation at Denver, Colorado, before a mediator mutually agreed to by the parties. If mediation is not successful, the dispute must be resolved by binding arbitration under Colorado law before the Judicial Arbiter Group or its successor located at 1601 Blake Street, Denver, Colorado 80202. The prevailing party shall be entitled to an award of costs and reasonable attorneys’ fees. Any action to enforce the arbitrator’s decision shall be brought in the state or federal courts in the State of Colorado.
Arbitration against the Company must be commenced within one year following the date of tour completion. Neither the Company nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages.
No person, other than an authorized representative of the Company by a document in writing, is authorized to vary, add, or waive any term or condition on its Web site, including any term or condition set forth in the preceding provisions.